Privacy Policy
Privacy Policy
Last updated: May 2026
This Privacy Policy explains how Perchd collects, uses, stores and protects your personal information.
Perchd is a trading name of Koala Rentals Ltd.
Perchd Privacy & Cookie Policy
Last updated: May 2026
Perchd is committed to protecting and respecting your privacy.
This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you:
- use our website
- make a booking
- contact us
- stay in one of our managed properties
- interact with us by phone, email, social media or messaging platforms
Perchd is a trading name of Koala Rentals Ltd.
1. Who We Are
Perchd (“Perchd”, “we”, “us” or “our”) is a trading name of Koala Rentals Ltd, a company registered in England and Wales under company number 14571401.
Registered office:
2 Love Lane
Canterbury
Kent
CT1 1TZ
Website:
www.perchd.co.uk
Guest Services:
[email protected]
Telephone:
+44 7868 775961
Owner Enquiries:
[email protected]
We are registered as a data controller with the Information Commissioner’s Office (ICO).
2. Information We Collect
We may collect and process the following personal information:
2.1 Guest Information
- Full name
- Email address
- Telephone number
- Billing address
- Nationality
- Date of birth
- Vehicle registration details
- Government-issued ID/passport details where required
- Booking information
- Guest communications
2.2 Owner / Client Information
- Contact details
- Property details
- Bank details for owner payouts
- Invoices and financial records
- Communications with us
2.3 Website Information
When visiting our website, we may collect:
- IP address
- Browser/device information
- Website usage data
- Cookies and analytics information
3. How We Use Your Information
We use personal information to:
- Process bookings and payments
- Communicate with guests and clients
- Provide guest support and property management services
- Verify guest identity where required
- Prevent fraud or unlawful activity
- Manage owner relationships and payments
- Improve our website and services
- Comply with legal and regulatory obligations
- Enforce our booking terms and house rules
4. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Consent where applicable
5. Payments & Financial Information
We use secure third-party providers including Stripe to process payments.
Card information is encrypted and securely processed by the relevant payment provider. We do not store full card details on our own systems.
We may also use secure online check-in forms to collect:
- guest identification
- booking verification information
- vehicle registration details
- signed booking agreements
This information is collected to:
- verify identity
- prevent fraud
- comply with legal obligations
- protect our properties and neighbours
6. Marketing & Communications
If you opt in, we may occasionally send:
- newsletters
- promotions
- special offers
- service updates
You may unsubscribe from marketing communications at any time.
Operational communications relating to bookings or active reservations may still be sent where necessary.
We may use third-party platforms such as:
- Mailchimp
- Google Workspace
- Uplisting
- Airbnb
- Booking.com
- VRBO
to manage communications and bookings.
7. Security Cameras & Noise Monitoring Devices
Payments may be processed securely using third-party providers including:
- Stripe
- Airbnb
- Booking.com
- VRBO
We do not store full card details on our own systems.
Please refer to the relevant payment provider’s privacy policy for more information.
6. Security Cameras & Noise Monitoring Devices
Some properties may use:
- Exterior security cameras
- Video doorbells
- Noise monitoring devices
These are used for:
- property security
- guest verification
- neighbour protection
- enforcing booking terms
Noise monitoring devices do not record conversations or audio.
Any such devices will be disclosed within the relevant property listing where applicable.
8. Sharing Your Information
We may share information with:
- Online travel agents (such as Airbnb, Booking.com and VRBO)
- Payment processors
- Cleaning, maintenance and operational contractors where necessary
- Professional advisers including accountants, insurers and legal advisers
- Law enforcement or regulatory authorities where legally required
We do not sell your personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- provide services
- comply with legal obligations
- resolve disputes
- enforce agreements
Certain guest records may be retained where legally required.
10. Cookies & Analytics
Our website may use:
- essential cookies
- analytics cookies
- functionality cookies
- marketing or targeting cookies
These cookies help us:
- improve website performance
- understand visitor behaviour
- personalise website functionality
- improve marketing effectiveness
We may use tools such as Google Analytics to understand how visitors use our website.
Google Analytics collects anonymised information including:
- browser type
- device type
- pages visited
- session duration
- general location data
You may disable cookies through your browser settings.
You can also opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
11. Marketing Communications
Our website may use cookies and analytics tools to improve website functionality and user experience.
Cookies may collect:
- browsing behaviour
- device information
- website usage statistics
You may disable cookies through your browser settings.
10. Marketing Communications
We may occasionally contact you regarding:
- booking information
- operational updates
- promotions or offers
- service updates
You may opt out of marketing communications at any time.
Operational communications relating to bookings or active services may still be sent where necessary.
12. Your Rights
Under UK GDPR and data protection law, you may have rights including:
- access to your data
- correction of inaccurate information
- deletion of data where applicable
- restriction of processing
- objection to processing
- data portability
Requests should be submitted to:
[email protected]
13. International Transfers
Some third-party providers we use may process data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
14. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access
- misuse
- loss
- disclosure
- alteration
- destruction
However, no online system can ever be guaranteed fully secure.
15. Third-Party Websites
Our website or communications may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
17. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Perchd
2 Love Lane
Canterbury
Kent
CT1 1TZ
Email:
[email protected]
Website:
www.perchd.co.uk
Registered company:
Koala Rentals Ltd
Company Number: 14571401
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